Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 
Refunds
If your order arrives damaged, defective, misprinted, or incorrect, we will offer a free replacement or full refund. To request one, please contact us within 30 days of delivery and include the following:

A clear description of the issue

Photos of the item showing the problem

We will review your request and process a replacement or refund as appropriate.

To start a return, you can contact us at toteallyCoastal@hotmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at toteallyCoastal@hotmail.com. 

Non-Refundable Situations

We cannot offer refunds or replacements for:

Buyer’s remorse or change of mind

Incorrect sizes, colors, or designs selected by the buyer

Minor print placement shifts (within 0.5 inches)

Delays caused by the shipping carrier

Incorrect addresses provided at checkout

Exchanges
No exchanges are allowed as all products are unique and produced only once ordered. Please double-check your size and order details before placing your order.

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at toteallyCoastal@hotmail.com.